Single-Family Loan Servicing
Single-Family Homebuyer Assistance Programs and Home Repair Program participants must comply with performance requirements for the entire duration of the affordability period specified in their agreements.
To fulfill the terms of their agreement, homeowners must live in the property for the entire affordability period without selling, leasing, or transferring ownership of the property.
If a homeowner breaks the terms of the affordability period they will have to repay the City some or all their loan.
Request Release of Lien
If you have met the affordability period and performance requirements
Request Payoff Statement
If you need a payoff quote before the end of the affordability period
Request Subordination Agreement
If you need to change terms of your mortgage
If you are experiencing technical issues or need assistance with completing your request, please contact our team.
What is Single-Family Loan Servicing?
About Us
Our team manages loan services for Single-Family Programs, including Homebuyers Assistance Program and Home Repair Programs. We ensure homeowners meet compliance requirements during their affordability period by performing a deep DIVEEE to best assist program participants and monitor Single-Family properties.
- Document Payoff Statements, Releases of Liens, Assumption Agreements, and Subordination Agreements and more.
- Investigate if homeowners comply with terms during their affordability period
- Verify homeowner documents for the entire affordability period
- Enforce the terms of their subsidy agreement
- Educate homeowners on loan services and performance requirements
- Exceptional customer experience and service to our Single-family homeowners
Frequently Asked Questions (FAQs)
Q: Why is there a lien on my property? - Answer
A: A lien is placed on the property to secure the homeowner’s compliance during the affordability period.
Q: What is an affordability period? - Answer
A: The required number of years the homeowner must live in the property as the principal residence.
Q: Where can I find my affordability period? - Answer
A: The affordability period can be found under occupancy requirements of the borrower’s subsidy agreement.
Q: Who can request a release of lien? - Answer
A: The homeowner(s) or an authorized representative.
Q: Who can request a payoff statement? - Answer
A: The homeowner(s) or an authorized representative.
Q: How long does it take to get a release of lien? - Answer
A: The process generally takes up to 5 business days once all required documents are received.
Q: What happens if the homeowner passes away before the affordability period ends? - Answer
A: If the borrower passes away, you will need contact our team at hcddloanservicing@houstontx.gov or (832)394-6140 for loan options.
Q: What if I want to deed my home to someone during my affordability period? - Answer
A: A sell or transfer of any interest in the property, other than to a co-borrower, prior to the expiration of the affordability period will result in default to the agreement
Q: What happens if I want to payoff my home during my affordability period? - Answer
A: To get a payoff quote submit a payoff statement request via online.
Q: What delivery methods are offered? - Answer
A: Original copies are mailed or picked up in-person, overnight delivery option also available via FedEx or UPS airbill/label - must be provided to the department.
