Director's OfficeThe Administration & Regulatory Affairs Department (ARA) provides a wide variety of administrative services to the City of Houston’s departments, such as 311 service request routing, payroll processing, asset disposition, citywide policy management, internal mail services, records management, and insurance risk management.

Our Mission is to efficiently deliver superior administration and regulatory affairs services to our customers through the efforts of a highly dedicated and professional staff committed to world class customer service and excellence in everything we do.

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About the Director

As the first Hispanic director of the Administration and Regulatory Affairs (ARA) Department, Paez was unanimously confirmed by the city council in May of 2013. She has dedicated nearly 30 years as an employee for the City of Houston including 10 years as director of ARA, preceded by 10 years as deputy director. Before joining the City, she worked for the Federal Deposit Insurance Corporation.

As director of ARA, Paez is responsible for oversight of 18 functional units representing a diverse cross section of City services including the BARC Animal Shelter, 3-1-1 Information Services, ParkHouston, Regulatory Permitting, Utility Regulation ... Read more About the Director ...



ARA In the News

City Hall at Dusk

Houston short-term rental regulations to require owners to register with the city

April 18, 2025 -- Houston officials approved a short-term rental ordinance during an April 16 City Council meeting after months of debate with city officials and short-term rental owners. ... Read More ...

City Hall

Houston City Council Approves Short-Term Rental Regulations

April 17, 2025 -- Houstonians will soon have a new tool to track short-term rentals (STR)s and address concerns about properties in their neighborhood. On Wednesday, April 16, 2025, the Houston City Council approved an ordinance that creates a registration-based framework for the regulation of STRs. ... Read More ...

Dog Attack Graphic

TIMELINE: Uptick in dog attacks in Greater Houston area

April 10, 2025 -- There appears to be a concerning rise in reported dog attacks across the Greater Houston area and nearby counties since 2024, with a significantly concentration of cases coming from Liberty County - many involving stray dogs. ... Read More ...